customer service Archives

Top 5 Property Technology Challenges – and How to Solve Them

March 4, 2025

From in-room entertainment to high-speed internet, property technology plays a critical role in guest and resident satisfaction and operational efficiency. However, for many hotel owners, MDU operators, and senior living communities, implementing the right technology can be overwhelming. WorldVue recently chatted with property owners and operators to uncover their biggest technology challenges. The results reveal five key pain points, each impacting the experience of guests and residents, as well as operations and bottom-line results. The

WorldVue and ServiceNow: Transforming the Customer Experience

November 7, 2023

In hospitality and residential markets, properties must simplify management and reduce costs to remain competitive. However, to avoid losing revenue, these actions must not come at the expense of the customer experience. Providing a great experience is crucial to maintaining high ratings and customer loyalty, which significantly impact your bottom line. Of course, it’s always desirable to offer a totally frictionless and problem-free experience. But in the real world, problems arise, and customers sometimes encounter

customer service representative using computer

WorldVue and ServiceNow Spearhead Technology Customer Service Transformation in Hospitality Industry

March 22, 2023

WorldVue will leverage the transformative power of the Now Platform to deliver frictionless customer service experiences to hotels and properties worldwide HOUSTON–(BUSINESS WIRE)– WorldVue, a trusted provider of video, advanced connectivity and professional services to guest-centric properties worldwide, announced a collaboration with ServiceNow to deliver seamless customer experiences through automation, digital workflows, and unprecedented transparency. WorldVue will use ServiceNow to consolidate inquiries onto a single platform for clear and consistent communication and fast time to

Customer Service for Senior Living – Why It’s Important

February 14, 2022

Baby Boomers have changed senior care forever. The most technologically savvy group of seniors, today’s senior care residents need technology to continue living their healthy lifestyles. Senior care communities need to adopt a connectivity platform that takes care of residents with customer service. WorldVue eases the transition, providing television programming and internet connectivity for senior living facilities. WorldVue’s customer service mentality extends to the senior living space to improve technology adoption rates. Customized Programming WorldVue

robotic hand offering desktop bell to person who is pressing the bell's button

What to Expect in 2030: The Future of Hotels

January 10, 2022

What does the future hold for hotels? The influx of guest-centric technology empowers hoteliers to provide superior customer service. WorldVue HUB™ handles the behind-the-scenes tasks and gives hotel staff the time to make meaningful connections with customers. The Resurgence of Guest-Centric Interaction The key to personalization is creating a memorable experience. Today, the hospitality industry can provide thoughtful, meaningful connections with guests instead of simply following a tired, mundane script. Through thoughtful technology solutions like

4 Ways to Distinguish Your Hotel as a Luxury Property

November 8, 2021

At WorldVue, we blend technology and hospitality to create the perfect guest experience. Personalization and attention to detail are the differentiating characteristics of luxury brands. In particular, luxury hotels are set apart by their attentiveness to guests and personal touch. With WorldVue, you can provide guests with superior levels of service and accommodation. Customized Communications Our WorldVue Entertainment HUB™ enables you to welcome guests with a personalized message on the screen. You can also feature

hotel room with large window and skyline view

How to Advance Your PropTech Solutions

October 18, 2021

For average Americans, homeownership might be just out of reach. According to a recent survey by CNBC, nearly 50 percent of people currently renting their home believe they are unlikely to ever own their own place. This shift in the “American Dream” means apartment complexes need to adapt their rental solutions to provide an adequate, long-term option for residents. To ensure long-term satisfaction, property managers must provide the same level of luxury and adaptability Americans

hand selecting icon on transparent screen between person and viewer

Choosing a Technology Partner You Can Trust

June 22, 2021

By David Goldstone, Chief Customer Advocate and Senior Vice President of WorldVue Technology has always been a critical component for hotels and this became more prevalent over the past year. The impact of technology has been pivotal in adapting to new guest preferences throughout the pandemic and will continue to be important going forward. In fact, 48% of hotel guests like to use innovative and new technology during their stays. This is one of the many

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