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Apple Airplay: Another Way to Improve Your Guest Experience

Apple AirPlay for Hotels: Another Way to Improve Your Guest Experience

April 23, 2024

In recent surveys, at least two-thirds of hotel guests say they’d like the option to cast content from their own devices to guest room TVs. However, it can be tricky for guests to figure out how to do this. To solve this problem, Apple has introduced a version of AirPlay for hotels. A solution for hotels Although hotels have increasingly been adding options for casting, in practice, it has been challenging for guests to use

Safe Stays: Elevating Security Standards in Hospitality

April 17, 2024

In the lively world of hospitality, ensuring the safety and security of guests and staff is a top priority. Every interaction, every moment, hinges on the assurance of a protected environment. Hotels are not just places of leisure – they are sanctuaries where guests seek comfort and peace of mind. Likewise, for employees, a safe working environment is non-negotiable. The Significance of Safety: A Foundation of Trust At the heart of the hospitality industry lies

Protecting Your Hotel: 7 Tips for Technology Risk Management

April 16, 2024

The headlines are stark: “Hackers say they stole 6 terabytes of data from casino giants MGM, Caesars.” -Reuters “Casino giant MGM expects $100 million hit from hack that led to data breach.” -CNN “Caesars Entertainment Hit with Class Action Over August 2023 Data Breach.” -ClassAction.org Recent headlines have trumpeted the dire consequences of data breaches in the hospitality industry. But data breaches aren’t the only risk. To avoid ending up in the headlines for the

Is Your Team’s Safety and Well-Being Your Top Priority?

April 2, 2024

Many states and cities have passed or are working on legislation regarding monitored panic button technology for hospitality properties. Depending on the number of rooms you have, your locality may now require you to provide this technology for your staff. Even if your hotel is under the threshold for this requirement, protecting your team is the right thing to do. Introducing ProSafe You want to keep your staff safe and ensure their well-being to meet

Connected Technology for Senior Living: 5 Ideas for Combating Loneliness and Isolation

March 19, 2024

Connected technology for senior living offers ways to combat loneliness and isolation. Loneliness and Isolation Are Major Health Concerns for Seniors As the median age of the US population continues to rise, it’s essential to consider the well-being of seniors. In particular, loneliness and social isolation are concerns, with research showing that nearly one-fourth of adults aged 65 and older are considered to be socially isolated. Loneliness and isolation have been linked to many physical

7 Ways Hotels Can Use Technology to Meet Diverse Guest Needs

March 5, 2024

In our blog posts and white papers, we often highlight the importance of the guest experience to a hotel’s bottom line. A hotel with a great guest experience will always be more successful than one that isn’t as responsive to guests. To provide the best experience possible, hotels must ensure that they are meeting guests’ diverse needs. For example, some multilingual guests are not as comfortable communicating in English. Some may have other language-related needs.

Making Hotels Greener with Sustainable Technology

February 6, 2024

In recent years, there has been increasing discussion of environmental impact in enterprise, and the hotel industry is no different. Sustainability, eco-friendliness, carbon neutrality, low-waste, “going green” – many brands, vendors, and industry groups are focusing on how hotels can be better for the environment. Becoming more sustainable isn’t a matter of checking boxes – “Yep, we’re green now.” It’s an ongoing process of examining your operations to determine where you can improve. This can

Network Assurance: Improving the Guest Network Experience with AI and Machine Learning

January 23, 2024

What is network assurance, and why is it important? In the simplest sense, network assurance means ensuring your network performs well and is reliable and secure. In practice, this involves monitoring and managing your network to deliver a consistently great user experience. Hotel guests have come to expect that they will have reliable high-speed Internet access throughout their stay. Business guests require a stable and secure connection for work, and leisure travelers depend on connectivity

2024 tech trends- great connectivity plus entertainment choice yields a better experience

2024 Technology Trends for Hospitality and Residential Properties – Part 2

January 9, 2024

In Part 1 of our series in December, we highlighted insights and advice from our leadership team on technology. Now, we’ll look at some data-based technology trends and recommendations for a better experience with WiFi and entertainment in 2024. The Data To gain insight into customer behavior, we looked at data from our customer portals for WiFi and infotainment. This isn’t a complete picture of all our customers; for example, some brands have hardware requirements

2024 technology trends- digital infrastructure is the bottom line

2024 Technology Trends for Hospitality and Residential Properties – Part 1

December 19, 2023

As we close out 2023, many property owners and managers are considering technology investments for 2024. But what are the key 2024 technology trends for hospitality and residential properties? What investments will be most beneficial to improve the guest/resident experience? And how will technology help to solve business challenges in the hospitality and residential markets? To answer these questions, our two-part series offers helpful advice based on our expertise and data from 2023. In Part

examples showing different content such as entertainment, apps, and games on various BYOD devices including laptop, tablet, and phone, with icons above them representing things you can do with BYOD (communication, entertainment, payments, and more)

What is BYOD, and how can hotels accommodate it?

December 5, 2023

For a hotel to be successful, it must provide a consistently great guest experience. That includes providing the amenities and options that guests prefer, including modern technology. One aspect of this that’s increasingly getting attention in hotel environments is BYOD. But what exactly is BYOD, and why do guests want it? Moreover, how can hotels best accommodate it in a way that promotes a better guest experience? What is BYOD? BYOD stands for “Bring Your

IHG Connect and IHG Studio: Improving Your Guest Experience

November 14, 2023

In the increasingly competitive hospitality industry, the guest experience is paramount: If your guests aren’t happy, they won’t return, and your reputation and performance will suffer. A superior guest experience will yield a competitive advantage that can help you gain loyal guests and increase revenue. Technology can play a pivotal role in enhancing your guest experience, for example, through connectivity, entertainment, and personalization. For IHG Hotels properties, the combination of IHG Connect and IHG Studio

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