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Customer Service for Senior Living – Why It’s Important

Baby Boomers have changed senior care forever. The most technologically savvy group of seniors, today’s senior care residents need technology to continue living their healthy lifestyles. Senior care communities need to adopt a connectivity platform that takes care of residents with customer service. WorldVue eases the transition, providing television programming and internet connectivity for senior living facilities. WorldVue’s customer service mentality extends to the senior living space to improve technology adoption rates.

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Customized Programming

WorldVue Programming by DISH business is completely customizable with tailored channel line-ups and programming packages. We provide customer service to seniors by remotely monitoring each television, so we can assist if we receive an alert. Additionally, we can reset televisions remotely and diagnose any issues that may require extra help. We also ensure there is a qualified technician within an hour of each of our properties for emergency services. We know that television is important to seniors, so our customer service team is available 24/7/365. The WorldVue platform allows management access to statistics so they can learn and adapt their programming solution to fit resident needs.

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Reliable Internet Access

Network-wide Wi-Fi enhances the resident experience and simplifies the internet process. Reliable internet is key to senior satisfaction as they use their devices for video conferencing, social media networking, and long-distance phone calls. WorldVue Digital Infrastructure provides full range, secure connections across the property. Furthermore, our platform is scalable, growing with a property as their technology needs advance.

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Customer Service for Seniors

Finally, WorldVue provides around-the-clock care through our Customer Care Center, a 24/7/365 customer service hub out of our Houston office. Our focus on customer support stems from our 46 years of experience in the hospitality industry. WorldVue is committed to providing superior levels of care, ensuring our customers have the best possible experience for the most affordable price. Contact us today to learn how we can help your property.

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