The SureStay Plus by Best Western in Covington, LA, is a 72-room hotel located about ½ hour north of New Orleans. In addition to its guest rooms, the hotel maintains space for breakfast, meetings, and banquets, as well as a pool and fitness center. The hotel serves business travelers such as contract workers and salespeople, as well as tourists visiting the greater New Orleans metro area.
The hotel was experiencing issues with its guest Wi-Fi and was not meeting the brand-mandated threshold for HSIA guest satisfaction. To address this, WorldVue designed a new enterprise-grade solution, implementing newer technology and almost doubling the number of existing APs.
The results have been overwhelmingly positive. Not only have complaints essentially disappeared, but also the hotel’s guest satisfaction scores for Wi-Fi have increased by about 35%, reflecting happier guests and less stress for staff and management.