Melanie Swiderek, Author at WorldVue

Personalisation in EMEA Hotels: Enhancing Wi-Fi, In-Room Entertainment, and More

February 4, 2025

One of the biggest trends in hospitality is increased personalisation. Guests no longer just book a room; they expect a tailored experience that resonates with their preferences. Hotel guests, just like retail consumers, report being more satisfied and are willing to spend more when their experiences are personalised. For hotels in the EMEA region, implementing personalisation effectively can differentiate their brand, increase guest satisfaction, and build long-term loyalty. Here are our recommendations for personalisation in

Beyond Awareness: Collaborative Strategies to Combat Human Trafficking in Hospitality

January 28, 2025

Human trafficking is a global crisis of massive scale, generating billions of dollars annually through the labor or sexual exploitation of individuals through force, fraud, or coercion. Given the transient nature of hospitality properties and the expected privacy afforded to guests, hotels are a common place for trafficking activities. As part of WorldVue’s commitment to anti-trafficking work, we recently hosted a webinar addressing the critical roles of the hospitality industry, brands, and non-profit organizations in

From Buffering to Binge-Watching: Creating a Flawless Streaming Experience for Hotel Guests in 2025

January 15, 2025

As streaming services grow to dominate entertainment, hotel guests increasingly expect seamless access to these platforms during their stay. Unlike a decade ago, when guests used Wi-Fi primarily for email and basic browsing, today’s travelers bring multiple devices and use them for bandwidth-heavy activities like HD streaming, video calls, and gaming. Thus, in 2025, we see a need to focus on improving the streaming experience for hotel guests. The demand is clear: According to a

Smart, Personalised, and Localised: Meeting Guest Expectations for In-Room Entertainment in EMEA and APAC

December 17, 2024

In-room entertainment (IRE) has become a critical aspect of enhancing the guest experience in hotels worldwide. However, guest expectations and the solutions offered can vary significantly by region. Hotels in EMEA (Europe, Middle East, and Africa) and APAC (Asia Pacific) are meeting guest expectations with innovative IRE technologies tailored to their unique markets. Here’s a look at trends for in-room entertainment in EMEA and APAC. What Guests Want: Seamless Functionality with Personalisation and Localised Content

How Sustainable Technology Is Transforming Hotels in the UK and Europe

November 19, 2024

The demand for sustainable technology in the hotel industry is growing rapidly across the UK and Europe, as it is worldwide. In a recent survey, more than half of hoteliers indicated that interest in sustainable products and services presents a significant opportunity for business development. Guests and governments alike expect hotels to minimise their environmental impact. By embracing innovative technology, hoteliers can meet these expectations while cutting costs and enhancing guest satisfaction. Becoming more sustainable

Enhancing the Guest Experience with WorldVue HUB Digital Signage Capabilities

November 5, 2024

Traditional printed signs are quickly becoming outdated as digital signage has become a primary way for businesses to communicate with their customers. Analysts project that the global digital signage market will grow from USD 20.1 billion in 2024 to USD 27.3 billion by 2029, with a CAGR of 6.3%. Hotels are no exception to this trend. They are increasingly turning to digital signage as a flexible, dynamic solution to enhance both the guest experience and

Why Advanced Technology is the Key to Success for Middle Eastern Hotels

October 15, 2024

The Middle East is rapidly becoming a global hotspot for tourism, “bleisure,” and luxury travel. Major business and sporting events have helped to draw millions of international visitors. The region’s hotel industry is evolving to keep pace. High-end travellers especially demand innovative amenities and a next-level guest experience. To meet these expectations, Middle Eastern hotels must invest in the latest technology to stand out in a competitive market. The right kinds of advanced technology, implemented

How Hotels Build Guest Loyalty with the “Like to Love” Approach

October 1, 2024

Hotels today need to go beyond offering a merely good guest experience. To move from simple satisfaction to guest loyalty, hotels need to offer a great experience tailored to guests’ needs and wishes. David Goldstone, Executive Vice President & Chief Revenue Officer of WorldVue, calls this the “like to love” approach. As Goldstone explains, “It’s little things that set us apart. You can have the best technology in the world, but technology is not foolproof.

Employee Safety Devices in Hotels: Why ProSafe is a Better Choice

September 17, 2024

Protecting the safety of employees is a critical concern in the hotel industry. Housekeeping staff, maintenance workers, and other employees often work alone in isolated areas, leaving them vulnerable to various safety risks. In recent years, the hospitality industry has taken significant steps to protect employees. Many hotels have adopted employee safety devices (ESDs) to meet regulatory requirements and industry best practices. One solution, ProSafe by WorldVue, stands out as a smarter and more effective

Delivering Greater Efficiency, Local Service, and Enhanced Guest Experiences to Hotels in the UK and Europe

September 3, 2024

Today’s hotel guests expect more than just a comfortable bed and a warm welcome. They’re also looking for connectivity, entertainment, and more. To help hotels in the UK better serve their guests, WorldVue has recently expanded into the region. We provide comprehensive local service with the guest-centric technology hotels need to create a modern and memorable experience. With decades of experience in the hospitality industry, WorldVue has the expertise to serve hospitality customers worldwide. We

Author: Melanie Swiderek

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