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Tag: loyalty

promo graphic for blog showing the Compass by WorldVue app on a mobile phone, the WorldVue logo, and the headline "Connected Hospitality: How Compass by WorldVue™ Redefines Guest Loyalty Beyond the Room"

Connected Hospitality: How Compass by WorldVue™ Redefines Guest Loyalty Beyond the Room

Not that long ago, if you asked someone what defines loyalty in hospitality, they might have said reward points or checkout surveys. And while hotel loyalty program membership continues to surge, savvy hoteliers know that loyalty isn’t truly about how many points you add to a guest’s rewards account. Hotels shape guest loyalty through every interaction, both digital and personal, that makes a guest feel recognized, understood, and in control of their stay. Today’s travelers

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guest in hotel room with WorldVue logo and text "How Hotels Build Guest Loyalty with the 'Like to Love' Approach"

How Hotels Build Guest Loyalty with the “Like to Love” Approach

Hotels today need to go beyond offering a merely good guest experience. To move from simple satisfaction to guest loyalty, hotels need to offer a great experience tailored to guests’ needs and wishes. David Goldstone, Executive Vice President & Chief Revenue Officer of WorldVue, calls this the “like to love” approach. As Goldstone explains, “It’s little things that set us apart. You can have the best technology in the world, but technology is not foolproof.

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