guest experience Archives

Connected Hospitality: How Compass by WorldVue™ Redefines Guest Loyalty Beyond the Room

October 21, 2025

Not that long ago, if you asked someone what defines loyalty in hospitality, they might have said reward points or checkout surveys. And while hotel loyalty program membership continues to surge, savvy hoteliers know that loyalty isn’t truly about how many points you add to a guest’s rewards account. Hotels shape guest loyalty through every interaction, both digital and personal, that makes a guest feel recognized, understood, and in control of their stay. Today’s travelers

Custom Entertainment at Camp Fimfo: How WorldVue Delivered a Branded Guest Experience Built for Fun

October 15, 2025

Camp Fimfo isn’t your typical hotel. This resort-style campground blends the nostalgia of camping with all the perks of a modern getaway. Guests can book fully equipped cabins, park at spacious RV sites, float the river, zip down water slides, and join themed weekend events – all in one stay. To match this one-of-a-kind experience, Camp Fimfo wanted a guest entertainment platform that was just as unique. WorldVue and its CarrierWave Creative team partnered with

invitation to download the case study for the Best Western Swiss Clock Inn in Pecos, TX

Solutions for Best Western – Old Equipment and Wiring Mess Made for Unhappy Guests and Staff

October 9, 2025

The Best Western Swiss Clock Inn in Pecos, TX, in the heart of oil country, is a unique and charming property with many amenities. The property includes 105 guest rooms in 6 connected buildings, plus a restaurant and tavern, a courtyard, an outdoor BBQ/picnic area, an outdoor pool, and a fitness area. However, guests were complaining about poor Wi-Fi performance, and the previous Wi-Fi installation had left a “spaghetti mess” of wiring for staff to

Native Casting Now Available on LG STB-6500

October 8, 2025

We’re excited to share that native Google Cast functionality is now fully tested, validated, and ready for deployment on the LG STB-6500 set-top box. This marks a major step forward in expanding our in-room entertainment solutions, giving properties using the STB-6500 the same seamless casting experience previously available on LG’s UM hospitality-grade TV series. How It Works The LG STB-6500 now includes built-in Google Cast, allowing guests to easily stream movies, shows, music, and photos directly from

Hospitality Without Borders: Delivering a Consistent Guest Experience Internationally with WorldVue HUB®

October 7, 2025

International travellers arrive with expectations shaped by travel, technology, and service. They expect a hotel stay to feel reliable, comfortable, and seamless, whether they’re in Bangkok, Cape Town, or Madrid. To meet those expectations, hoteliers must deliver a consistent guest experience internationally across properties. This is true not only for service, but for guest-facing technology. The need for consistency is growing quickly. Global travel and tourism revenues were expected to reach nearly US$1 trillion as

Hotel Guest Wi-Fi in the Middle East: What Guests Expect and How to Deliver

September 30, 2025

Across the Middle East, hotel guests expect to stay connected as easily as they do at home. The region hosts a mix of business and leisure travellers, including a fast-growing segment of bleisure guests who expect to work and relax effortlessly while staying at a hotel. In this context, connectivity is no longer an add-on but a baseline expectation; thus, providing great hotel guest Wi-Fi in the Middle East is crucial. Throughout this region, the

invitation to download the case study for the SureStay Plus by Best Western in Covington, LA

Solutions for Best Western – Greater Guest Satisfaction and Less Staff Intervention

September 24, 2025

The SureStay Plus by Best Western in Covington, LA, is a 72-room hotel located about ½ hour north of New Orleans. In addition to its guest rooms, the hotel maintains space for breakfast, meetings, and banquets, as well as a pool and fitness center. The hotel serves business travelers such as contract workers and salespeople, as well as tourists visiting the greater New Orleans metro area. The hotel was experiencing issues with its guest Wi-Fi

Hotel Security Cameras: Protecting People, Property, and Brand Reputation

September 22, 2025

Safety is no longer a behind-the-scenes consideration in the hospitality industry; it has become a visible part of the guest experience. Today’s travelers expect assurance that properties are monitoring common-area spaces, while staff want workplaces that feel safe and secure. At the same time, hotel operators face various challenges, including theft, vandalism, liability claims, and the reputational damage that can result from an incident. Hotel security cameras in lobbies, corridors, parking areas, and other public

Personalisation in Middle East Hotels: How Technology Elevates the Guest Experience

September 16, 2025

In the Middle East, personalisation defines the modern guest experience. Travellers expect hotels to know their likes, anticipate their needs, and deliver service that feels uniquely theirs. This demand for bespoke stays is redefining the region’s luxury hospitality, blending digital fluency with the warmth of human connection. The intelligent use of technology, when balanced with the human touch, enhances personalisation in Middle East hotels and sets a new standard of hospitality, elevating the guest experience

Enhancing Guest Engagement with Customized Entertainment at The Brownwood Hotel & Spa

August 19, 2025

Located in the heart of Central Florida’s horse country, The Brownwood Hotel & Spa blends modern luxury with Southern hospitality. This property embraces the history of the Floridian cowboy, offering guests a glimpse into the state’s heritage. Designed to serve both leisure and business travelers and host many local events, large and small, the hotel needed a tailored technology solution that could elevate its in-room entertainment and communication with guests. With minimal existing entertainment infrastructure

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