guest experience Archives

Native Casting Now Available on LG STB-6500

October 8, 2025

We’re excited to share that native Google Cast functionality is now fully tested, validated, and ready for deployment on the LG STB-6500 set-top box. This marks a major step forward in expanding our in-room entertainment solutions, giving properties using the STB-6500 the same seamless casting experience previously available on LG’s UM hospitality-grade TV series. How It Works The LG STB-6500 now includes built-in Google Cast, allowing guests to easily stream movies, shows, music, and photos directly from

Hospitality Without Borders: Delivering a Consistent Guest Experience Internationally with WorldVue HUB®

October 7, 2025

International travellers arrive with expectations shaped by travel, technology, and service. They expect a hotel stay to feel reliable, comfortable, and seamless, whether they’re in Bangkok, Cape Town, or Madrid. To meet those expectations, hoteliers must deliver a consistent guest experience internationally across properties. This is true not only for service, but for guest-facing technology. The need for consistency is growing quickly. Global travel and tourism revenues were expected to reach nearly US$1 trillion as

Hotel Guest Wi-Fi in the Middle East: What Guests Expect and How to Deliver

September 30, 2025

Across the Middle East, hotel guests expect to stay connected as easily as they do at home. The region hosts a mix of business and leisure travellers, including a fast-growing segment of bleisure guests who expect to work and relax effortlessly while staying at a hotel. In this context, connectivity is no longer an add-on but a baseline expectation; thus, providing great hotel guest Wi-Fi in the Middle East is crucial. Throughout this region, the

invitation to download the case study for the SureStay Plus by Best Western in Covington, LA

Solutions for Best Western – Greater Guest Satisfaction and Less Staff Intervention

September 24, 2025

The SureStay Plus by Best Western in Covington, LA, is a 72-room hotel located about ½ hour north of New Orleans. In addition to its guest rooms, the hotel maintains space for breakfast, meetings, and banquets, as well as a pool and fitness center. The hotel serves business travelers such as contract workers and salespeople, as well as tourists visiting the greater New Orleans metro area. The hotel was experiencing issues with its guest Wi-Fi

Hotel Security Cameras: Protecting People, Property, and Brand Reputation

September 22, 2025

Safety is no longer a behind-the-scenes consideration in the hospitality industry; it has become a visible part of the guest experience. Today’s travelers expect assurance that properties are monitoring common-area spaces, while staff want workplaces that feel safe and secure. At the same time, hotel operators face various challenges, including theft, vandalism, liability claims, and the reputational damage that can result from an incident. Hotel security cameras in lobbies, corridors, parking areas, and other public

Personalisation in Middle East Hotels: How Technology Elevates the Guest Experience

September 16, 2025

In the Middle East, personalisation defines the modern guest experience. Travellers expect hotels to know their likes, anticipate their needs, and deliver service that feels uniquely theirs. This demand for bespoke stays is redefining the region’s luxury hospitality, blending digital fluency with the warmth of human connection. The intelligent use of technology, when balanced with the human touch, enhances personalisation in Middle East hotels and sets a new standard of hospitality, elevating the guest experience

Enhancing Guest Engagement with Customized Entertainment at The Brownwood Hotel & Spa

August 19, 2025

Located in the heart of Central Florida’s horse country, The Brownwood Hotel & Spa blends modern luxury with Southern hospitality. This property embraces the history of the Floridian cowboy, offering guests a glimpse into the state’s heritage. Designed to serve both leisure and business travelers and host many local events, large and small, the hotel needed a tailored technology solution that could elevate its in-room entertainment and communication with guests. With minimal existing entertainment infrastructure

Are Hotel Network Design Mistakes Costing You Reviews?

August 5, 2025

Your hotel offers great locations, high-quality amenities, and excellent service. Are guests still leaving negative reviews about connectivity issues? You might be focusing on the wrong thing. Guest expectations around connectivity have shifted dramatically. Today’s travelers – especially younger demographics – prioritize reliable internet access above traditional hotel amenities. In fact, 35% of Gen Z guests say fast Wi-Fi is more important than a comfortable bed! Yet many properties make a costly mistake: they assume

Smarter Stays, Better Returns: WorldVue HUB® and Compass™

July 29, 2025

Hotel guests expect more than just comfort when they check in. They want convenience, control, and digital experiences that feel intuitive, personalized, and on par with what they enjoy at home. Meanwhile, hotel owners and operators are managing rising expectations with fewer resources, tighter margins, and greater pressure to justify tech investments. The WorldVue HUB® is a centralized, guest-facing platform designed to meet these needs. From in-room entertainment to digital messaging and property-wide branding, the

How Hotel Technology Solves Mexico’s Biggest Resort Challenges

July 15, 2025

Mexico’s resort market is experiencing unprecedented growth. The hospitality industry in Mexico is projected to reach USD 31.78 billion by 2023, with a CAGR of 5.57%. Destinations like Cancun-Riviera Maya, Los Cabos, and Puerto Vallarta-Riviera Nayarit are seeing strong occupancy rates and average daily rate increases, with luxury brands continuing to invest heavily in new properties throughout 2025. But growth brings intense competition. As new resorts open across these premier destinations, the properties that succeed

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