The SureStay Plus by Best Western in Covington, Louisiana, was struggling with guest Wi-Fi. The hotel also fell below its brand-mandated threshold for HSIA guest satisfaction.
General Manager Sandip Chauhan knew the property needed an upgrade. He chose WorldVue to provide a new enterprise-grade Wi-Fi solution with improved coverage, performance, and redundancy.
The results were immediate. Guest Wi-Fi satisfaction increased by about 35%, while staff spent far less time troubleshooting connectivity issues.
Download this feature article to see how WorldVue helped the hotel improve its Wi-Fi experience while giving staff more time to focus on guest service.
You’ll learn how the SureStay Plus by Best Western Covington:
- Upgraded to an enterprise-grade Wi-Fi solution with 22 new access points.
- Improved coverage and redundancy throughout the property.
- Made it easier for staff to manage the network and address issues.
- Reduced guest complaints about Wi-Fi.
- Increased guest Wi-Fi satisfaction scores by about 35%.
- Freed front desk staff from troubleshooting so they could focus on guest service.
See how the right hotel Wi-Fi solution can improve guest satisfaction while reducing the burden on hotel staff.