Author: Dan Knight

From the Editor’s Desk The response to last week’s inaugural issue has been overwhelming. Many replies and conversations from hoteliers who want to discuss their own “Invisible Concierge” implementations. But one question came up repeatedly: “This sounds great, but what’s the real ROI?” Fair question. After 50 years in this business, we’ve learned that innovation without financial return is just expensive experimentation. Today, I’m sharing the hard numbers behind guest experience technology – data that will

Hotel Innovation Insights Issue #1 | The Newsletter for Hospitality Visionaries From the Editor’s Desk Welcome to the inaugural issue of Hotel Innovation Insights – the weekly newsletter where 50 years of hospitality heritage meets tomorrow’s breakthrough thinking. I’m writing this from Houston, TX, where I just finished conversations with hotel executives who are grappling with the same question I hear everywhere: “How do we innovate without losing what makes us special?” After 30 years