Author: Dan Knight

Issue #4 | Week of September 15th | The Staff Success Formula: When Technology Makes Your Team Unstoppable From the Editor’s Desk “The housekeeping staff actually asked for more technology training.” That sentence stopped me mid-conversation during a property visit in Orlando last week. In my many years of hospitality experience, I’d never heard housekeeping request additional technology. Usually, it’s the opposite – resistance, frustration, or polite compliance at best. But this 200-room resort had

From the Editor’s Desk “We’ve been burned by technology vendors before.” I heard that exact phrase four times this week – from GMs in four major cities. Each had horror stories of overpromised solutions that under-delivered, implementations that disrupted operations for months, and partnerships that felt more like hostage situations than collaborations. After 50 years of watching technology partnerships succeed and fail spectacularly, we’ve learned that the difference isn’t usually the technology itself – it’s

From the Editor’s Desk The response to last week’s inaugural issue has been overwhelming. Many replies and conversations from hoteliers who want to discuss their own “Invisible Concierge” implementations. But one question came up repeatedly: “This sounds great, but what’s the real ROI?” Fair question. After 50 years in this business, we’ve learned that innovation without financial return is just expensive experimentation. Today, I’m sharing the hard numbers behind guest experience technology – data that will

Hotel Innovation Insights Issue #1 | The Newsletter for Hospitality Visionaries From the Editor’s Desk Welcome to the inaugural issue of Hotel Innovation Insights – the weekly newsletter where 50 years of hospitality heritage meets tomorrow’s breakthrough thinking. I’m writing this from Houston, TX, where I just finished conversations with hotel executives who are grappling with the same question I hear everywhere: “How do we innovate without losing what makes us special?” After 30 years