Day: December 4, 2025

From the Editor’s Desk “When will robots clean our hotel rooms?” I’ve been hearing this question for 30 years. But in 2026, for the first time, the answer is genuinely: “Soon – but not in the way you think.” Last month I witnessed humanoid robotics demonstrations that fundamentally changed my perspective. Not because the technology is finally ready (it is), but because I finally understand how it fits into the hospitality principles we’ve been exploring