Day: October 30, 2025

Issue #10 | Week of 10/27/2025 | The Universal Experience Economy: How Hospitality Principles Transform Every Industry From the Editor’s Desk “We run oil drilling operations, not hotels – but our worker retention problems sound exactly like your guest loyalty challenges.” This observation from an energy company COO in Houston led to one of the most transformative projects of my career. By applying hospitality-grade connectivity and experience design principles to remote drilling sites, we reduced