
Hotel Innovation Insights Issue #9: The 2026 Vendor Selection Playbook
Issue #9 | Week of 10/20/2025 | The 2026 Vendor Selection Playbook: Choosing Partners Who Deliver Five-Year Loyalty Value From the Editor’s Desk “We have the capital budget approved. Now we need to choose vendors who won’t just install technology – they’ll help us create the compound loyalty effects you described.” This comment from a hotel GM captures the challenge facing properties nationwide: How do you evaluate technology vendors not just on features and price,