Day: September 25, 2025

Issue #5 | Week of September 22, 2025 | Multi-Property Mastery: Rolling Out Innovation Without Breaking What Works From the Editor’s Desk “We nailed it at our flagship property, but it’s been a disaster at three of our other locations.” This confession came from a regional VP managing 18 hotels across the Southeast. Their guest experience technology pilot had delivered spectacular results at their premier property -significant boosts in both guest satisfaction and revenue, [EA1] with