Solutions for Best Western – Greater Guest Satisfaction and Less Staff Intervention
September 24, 2025
The SureStay Plus by Best Western in Covington, LA, is a 72-room hotel located about ½ hour north of New Orleans. In addition to its guest rooms, the hotel maintains space for breakfast, meetings, and banquets, as well as a pool and fitness center. The hotel serves business travelers such as contract workers and salespeople, as well as tourists visiting the greater New Orleans metro area. The hotel was experiencing issues with its guest Wi-Fi