Day: September 11, 2025

From the Editor’s Desk “We’ve been burned by technology vendors before.” I heard that exact phrase four times this week – from GMs in four major cities. Each had horror stories of overpromised solutions that under-delivered, implementations that disrupted operations for months, and partnerships that felt more like hostage situations than collaborations. After 50 years of watching technology partnerships succeed and fail spectacularly, we’ve learned that the difference isn’t usually the technology itself – it’s