Hotel Innovation Insights Issue #22: The Margin Equation
Issue @22 | October 2026 Why Hotel GOP Margins Have Compressed Since the Post-Pandemic Peak and Why the Guest Room Screen, Done Right, Is One of the Few Assets That Can Help Win Them Back Download this edition of Hotel Innovation Insights to discover:
Before Renewing Your Hotel ESD Contract, Ask These Questions
If your hotel has an employee safety device (ESD) program, there is a good chance it has become part of the background. The devices are in place. Employees know how to use them. You have an established vendor relationship. The invoices keep coming. That can make renewal feel like a routine budget decision, but it […]
Beyond the Hotel TV: Rethinking the Connected Guest Room
What Middle East hoteliers need to know about in-room entertainment, connectivity, and guest engagement The guest room is becoming a digital environment. Guests bring their own devices, content, and expectations with them. They expect hotel technology to work together without creating extra steps or frustration. For Middle East hotels, the challenge is even more nuanced. […]
The Hidden Cost of Technology Rework in Hotels
Hotel Technology, Reconsidered: Part 1 of 4 The lowest technology bid can be tempting. It can also become one of the most expensive decisions a hotel makes. That does not mean the highest-priced solution is always the right choice. Rather, it means hotel technology decisions should account for more than the initial purchase price. A […]
The Future of Guest Loyalty in Luxury Hospitality
Luxury hospitality has always been about more than amenities. Guests remember how a stay made them feel. Recognition, personalization, convenience, and consistency all shape whether that relationship continues after checkout. This white paper explores how luxury hotel groups can strengthen guest loyalty by building connected technology environments that support personalization, reduce friction, improve operational clarity, […]
The Business Value of Property Technology Integration
Hotels rely on more technology than ever. Yet adding more systems doesn’t always deliver better results. When technologies operate in silos, hotels can face operational inefficiencies, disconnected guest experiences, and missed opportunities. This white paper explores how hotel technology integration can help properties create a more connected technology ecosystem. It examines how integrated systems can […]
Shopping for Hotel Wi-Fi? Ask These Questions First.
Guests expect hotel Wi-Fi to work immediately, everywhere on property, and across every device they bring. That expectation continues to rise. Travelers stream content, join video meetings, connect gaming systems, cast entertainment, and use multiple devices at once. Hotels also rely on the same network for operations, staff systems, mobile tools, and connected room technology. […]
A More Engaging Guest TV Platform Starts with Better Design
Most hotels invest heavily in the physical guest experience. Room design, amenities, and service all get careful attention. But one of the most visible in-room touchpoints often gets less strategic focus: the TV. Today’s guests don’t treat the in-room TV as passive entertainment. They use it to explore the property, browse services, and decide what […]
Hotel Innovation Insights Issue #17: Proof of Culture
Measuring the ROI of Culture-Led AI Adoption Download this edition of Hotel Innovation Insights to discover: Download your copy today and learn how to measure AI success beyond cost savings by focusing on the people and experiences technology helps support.
From Idle to Income: Repurposing Hotel Spaces
Hotels are rethinking what it means to have unused space. Lobbies, ballrooms, rooftops, and back-of-house areas no longer sit idle between traditional uses. They function as revenue environments that shift purpose throughout the day. This shift is structural, not merely cosmetic. Hotels are moving beyond occupancy as the primary revenue driver. They now focus on […]