Hotel Innovation Insights Issue #10: The Universal Experience Economy
Issue #10 | Week of 10/27/2025 | The Universal Experience Economy: How Hospitality Principles Transform Every Industry From the Editor’s Desk “We run oil drilling operations, not hotels – but our worker retention problems sound exactly like your guest loyalty challenges.” This observation from an energy company COO in Houston led to one of the […]
Hotel Innovation Insights Issue #9: The 2026 Vendor Selection Playbook
Issue #9 | Week of 10/20/2025 | The 2026 Vendor Selection Playbook: Choosing Partners Who Deliver Five-Year Loyalty Value From the Editor’s Desk “We have the capital budget approved. Now we need to choose vendors who won’t just install technology – they’ll help us create the compound loyalty effects you described.” This comment from a […]
Solutions for Best Western – Old Equipment and Wiring Mess Made for Unhappy Guests and Staff
The Best Western Swiss Clock Inn in Pecos, TX, in the heart of oil country, is a unique and charming property with many amenities. The property includes 105 guest rooms in 6 connected buildings, plus a restaurant and tavern, a courtyard, an outdoor BBQ/picnic area, an outdoor pool, and a fitness area. However, guests were […]
Hotel Innovation Insights Issue #5: Multi-Property Mastery
Issue #5 | Week of September 22, 2025 | Multi-Property Mastery: Rolling Out Innovation Without Breaking What Works From the Editor’s Desk “We nailed it at our flagship property, but it’s been a disaster at three of our other locations.” This confession came from a regional VP managing 18 hotels across the Southeast. Their guest […]
Solutions for Best Western – Greater Guest Satisfaction and Less Staff Intervention
The SureStay Plus by Best Western in Covington, LA, is a 72-room hotel located about ½ hour north of New Orleans. In addition to its guest rooms, the hotel maintains space for breakfast, meetings, and banquets, as well as a pool and fitness center. The hotel serves business travelers such as contract workers and salespeople, […]
Hotel Innovation Insights Issue #4: The Staff Success Formula
Issue #4 | Week of September 15th | The Staff Success Formula: When Technology Makes Your Team Unstoppable From the Editor’s Desk “The housekeeping staff actually asked for more technology training.” That sentence stopped me mid-conversation during a property visit in Orlando last week. In my many years of hospitality experience, I’d never heard housekeeping […]
Personalisation in Middle East Hotels: How Technology Elevates the Guest Experience
In the Middle East, personalisation defines the modern guest experience. Travellers expect hotels to know their likes, anticipate their needs, and deliver service that feels uniquely theirs. This demand for bespoke stays is redefining the region’s luxury hospitality, blending digital fluency with the warmth of human connection. The intelligent use of technology, when balanced with […]
Hotel Innovation Insights Issue #3: Building Technology Partnerships That Actually Work
From the Editor’s Desk “We’ve been burned by technology vendors before.” I heard that exact phrase four times this week – from GMs in four major cities. Each had horror stories of overpromised solutions that under-delivered, implementations that disrupted operations for months, and partnerships that felt more like hostage situations than collaborations. After 50 years […]
Why Your Hotel’s Success Depends on the Cables You Can’t See
Your guests judge your hotel within minutes of arrival. They expect lightning-fast WiFi, seamless entertainment systems, and flawless connectivity throughout their stay. But behind every five-star digital experience lies something most hoteliers never think about: the cables hidden in your walls. In this white paper, we discuss structured cabling, which takes a standardized approach to […]
What Matters Most to Hoteliers When Buying Technology – And How WorldVue Delivers
Every hotel has a different vision for the guest experience. However, when it comes to hotel technology purchasing and choosing technology partners, the key decision drivers remain the same: price, service, relationship, and quality. At WorldVue, we’ve heard this time and again in conversations with hoteliers. That’s why we’ve built our solutions and support around […]