Hotel Innovation Insights Issue #11: Year-End 2025 Special Edition
From the Editor’s Desk When I launched this newsletter ten weeks ago, I intended to share insights from 50 years in hospitality technology. What I didn’t anticipate was discovering a universal truth that transcends industries: Exceptional experiences aren’t about technology, they’re about understanding and fulfilling fundamental human needs, wherever people gather. This realization emerged through […]
The IPTV Upgrade: Why Hotels Need More than Just Cable
Hotel entertainment has entered a new era, and guests are leading the change. Today’s travelers expect in-room TVs to work like their devices at home, complete with streaming, casting, and interactive options. Legacy cable and satellite systems alone can’t always meet those expectations or the operational needs of modern hospitality. IPTV for hotels solves that […]
Hotel Innovation Insights Issue #10: The Universal Experience Economy
Issue #10 | Week of 10/27/2025 | The Universal Experience Economy: How Hospitality Principles Transform Every Industry From the Editor’s Desk “We run oil drilling operations, not hotels – but our worker retention problems sound exactly like your guest loyalty challenges.” This observation from an energy company COO in Houston led to one of the […]
Hotel Innovation Insights Issue #9: The 2026 Vendor Selection Playbook
Issue #9 | Week of 10/20/2025 | The 2026 Vendor Selection Playbook: Choosing Partners Who Deliver Five-Year Loyalty Value From the Editor’s Desk “We have the capital budget approved. Now we need to choose vendors who won’t just install technology – they’ll help us create the compound loyalty effects you described.” This comment from a […]
Solutions for Best Western – Old Equipment and Wiring Mess Made for Unhappy Guests and Staff
The Best Western Swiss Clock Inn in Pecos, TX, in the heart of oil country, is a unique and charming property with many amenities. The property includes 105 guest rooms in 6 connected buildings, plus a restaurant and tavern, a courtyard, an outdoor BBQ/picnic area, an outdoor pool, and a fitness area. However, guests were […]
Hotel Innovation Insights Issue #5: Multi-Property Mastery
Issue #5 | Week of September 22, 2025 | Multi-Property Mastery: Rolling Out Innovation Without Breaking What Works From the Editor’s Desk “We nailed it at our flagship property, but it’s been a disaster at three of our other locations.” This confession came from a regional VP managing 18 hotels across the Southeast. Their guest […]
Solutions for Best Western – Greater Guest Satisfaction and Less Staff Intervention
The SureStay Plus by Best Western in Covington, LA, is a 72-room hotel located about ½ hour north of New Orleans. In addition to its guest rooms, the hotel maintains space for breakfast, meetings, and banquets, as well as a pool and fitness center. The hotel serves business travelers such as contract workers and salespeople, […]
Hotel Innovation Insights Issue #4: The Staff Success Formula
Issue #4 | Week of September 15th | The Staff Success Formula: When Technology Makes Your Team Unstoppable From the Editor’s Desk “The housekeeping staff actually asked for more technology training.” That sentence stopped me mid-conversation during a property visit in Orlando last week. In my many years of hospitality experience, I’d never heard housekeeping […]
Personalisation in Middle East Hotels: How Technology Elevates the Guest Experience
In the Middle East, personalisation defines the modern guest experience. Travellers expect hotels to know their likes, anticipate their needs, and deliver service that feels uniquely theirs. This demand for bespoke stays is redefining the region’s luxury hospitality, blending digital fluency with the warmth of human connection. The intelligent use of technology, when balanced with […]
Hotel Innovation Insights Issue #3: Building Technology Partnerships That Actually Work
Download this edition of Hotel Innovation Insights to discover: Download your copy today and learn how to choose technology partners that support long-term success, not just short-term implementation.