Managed Network Services vs DIY IT: Hidden Costs for Hotels

Many hoteliers take a practical, short-term view of technology investment. A guest Wi-Fi network may appear simple to deploy. Thus, buying off-the-shelf routers and managing them internally can feel like the fastest and least expensive option. Compared to working with a managed service provider (MSP), DIY IT may seem easier to control and more flexible. […]
2026 Insights: Informing Decisions on Property Technology, Part 2

In Part 1 of our two-part series, we discussed property technology trends that matter and offer advice for smarter investing in 2026. Here in part 2, we delve into how the evolving guest experience affects property technology decisions. We also discuss how to prepare for disruptions, including automation. This includes examining the importance of maintaining […]
2026 Insights: Informing Decisions on Property Technology, Part 1

The pace of change in property technology continues to accelerate, but not every trend deserves attention. Many tools promise transformation, yet only a few create real impact for hotels and multifamily operators. As a result, leaders planning for property technology in 2026 need clarity that improves operations, strengthens loyalty, and creates better experiences. That’s where […]
Hotel Innovation Insights Issue #11: Year-End 2025 Special Edition

Download this edition of Hotel Innovation Insights to discover: Download your copy today and discover the technology strategies shaping the future of hospitality experiences.
The IPTV Upgrade: Why Hotels Need More than Just Cable

For hoteliers, meeting guest expectations requires more than adding new features to a legacy TV system. IPTV for hotels creates a flexible, connected platform that can improve the guest experience while supporting operational efficiency, personalization, and long-term value. This white paper explores how IPTV compares with traditional cable and satellite systems and what hoteliers should […]
Hotel Innovation Insights Issue #10: The Universal Experience Economy

How Hospitality Principles Transform Every Industry Download this edition of Hotel Innovation Insights to discover: Download your copy today and discover how lessons from hospitality can help create better experiences wherever people connect, work, and engage.
Hotel Innovation Insights Issue #9: The 2026 Vendor Selection Playbook

Choosing Partners Who Deliver Five-Year Loyalty Value Download this edition of Hotel Innovation Insights to discover: Download your copy today and learn how to evaluate technology partners based on the long-term value they can help create.
Solutions for Best Western – Old Equipment and Wiring Mess Made for Unhappy Guests and Staff

The Best Western Swiss Clock Inn in Pecos, TX, serves many longer-term guests. Most bring four to five connected devices per room, making reliable Wi-Fi essential. The hotel faced poor Wi-Fi performance, outdated wiring, and a complicated network setup. Guests complained about connectivity, while staff had to contend with a “spaghetti mess” of existing wiring. […]
Hotel Innovation Insights Issue #5: Multi-Property Mastery

Rolling Out Innovation Without Breaking What Works Download this edition of Hotel Innovation Insights to discover: Download your copy today and learn how to scale technology across your portfolio without losing what makes each property unique.
Solutions for Best Western – Greater Guest Satisfaction and Less Staff Intervention

The SureStay Plus by Best Western in Covington, Louisiana, was struggling with guest Wi-Fi. The hotel also fell below its brand-mandated threshold for HSIA guest satisfaction. General Manager Sandip Chauhan knew the property needed an upgrade. He chose WorldVue to provide a new enterprise-grade Wi-Fi solution with improved coverage, performance, and redundancy. The results were […]