Table of Contents
- 2025 WorldVue Milestones, Installs, and Recognition
- WorldVue in 2025 at a Glance
- Connectivity and Network Use: How Guests Stayed Online
- Guest Entertainment: What They Watched and Streamed
- Mobile Remote and Apps: Personal Devices Take the Lead
- What 2025 Teaches Owners for 2026
- What’s Next: Platform Updates and 2026 Enhancements
- Beyond 2025: Your Guests Aren’t Waiting
In 2025, connectivity continued to shift from an amenity to a core aspect of infrastructure. Guests no longer merely hoped their networks and entertainment tools would work; they assumed they would.
Guests’ reported expectations now mirror this shift, with greater demand for guest-focused technologies that depend on connectivity. For example, a recent report from J.D. Power found that 40% of hotel guests now consider smart TVs and the ability to stream as “must-haves” rather than optional.
At WorldVue, we saw that expectation reflected in every login, cast, and connection. This year’s data – from guest Wi-Fi usage to entertainment choices and mobile remote adoption – clearly shows how guest behavior is evolving. In this 2025 Property Tech Rewind, we’re unpacking what that evolution means for properties heading into 2026.
2025 WorldVue Milestones, Installs, and Recognition
WorldVue saw some exciting developments in 2025:
- We grew our customer base to over 1 million rooms! This represents over 8200 properties that we’re proud to serve. We now have customers in Egypt, Ireland, Germany, England, Saudi Arabia, Canada, Vanuatu, the Netherlands, Montenegro, and Scotland.
- We answered over 164,000 calls, in most cases resolving questions and issues on the first call.
- We launched Compass by WorldVue™, our new mobile app that’s part of the WorldVue HUB® Entertainment Platform.
- We also launched Atlas, a single pane of glass for visibility into your property technology across your entire portfolio.
WorldVue also received recognition from various organizations for our property technology, including:
- Gold Award from Merit Awards for Technology Innovation.
- Bronze Stevie Award for Redefining Entertainment Technology in the Digital Age.
We’re looking forward to continuing to provide great service for our customers and their guests in 2026.
From a guest perspective, let’s look at what that entailed in 2025.
WorldVue in 2025 at a Glance
Connectivity and Network Use: How Guests Stayed Online
Surveys indicate that guests bring more devices and use them more during their hotel stays. How is that affecting network use and growth? Here’s how 2025 looked:
- We deployed roughly 21K access points this year.
- Our network uptime was over 99%.
- Total bandwidth utilization was nearly 205TB across properties for which we fully manage the network (i.e., excluding brand-managed networks).
- We authenticated approximately 250K unique devices on average per month, with an estimated 2.5-3 million unique devices total.
With so many devices consuming such a large amount of data, it’s imperative that properties focus on improving their digital infrastructure:
- Make sure your property is using updated equipment that can take advantage of recent advances in Wi-Fi for throughput, reliability, and traffic management.
- Assess whether your available bandwidth can handle the amount of traffic on your network without degrading performance.
- Check your cabling as well – is it causing a bottleneck?
Guest Entertainment: What They Watched and Streamed
Entertainment habits continued to evolve, as indicated by data from the 1600+ properties using the WorldVue HUB:
- With 116 million views and 1.4 million users so far this year, nearly 19% of instances were on streaming rather than linear channels. This varied widely by market, with some locations seeing upwards of 25-30%.
- Streaming use stayed relatively steady throughout the year. June, July, and August saw small increases in the percentage choosing streaming, while the autumn months saw a slight shift toward linear channels.
- The top 3 channels were, once again, Fox News, ESPN, and Nickelodeon. All the top 10 channels (and most of the top 20) were HD channels.
- The top 3 streaming apps again this year were Netflix, YouTube, and Amazon Prime Video, with PlutoTV and Bluetooth rounding out the top 5.
- Region-specific apps such as OnDemand Korea, TV5 Monde Plus, and Shahid continue to grow in use.
It’s clear that guests no longer treat streaming as a supplement to channel-surfing. For many, streaming has replaced it entirely. Many properties would benefit from identifying which apps are most popular among guests in their region.
Mobile Remote and Apps: Personal Devices Take the Lead
Guests leaned into personal devices for control this year. For example, the WorldVue Mobile Remote has seen over 260K active users so far this year, with over 475K sessions from countries around the world. Also, at least 72% of the traffic on our managed networks came from mobile devices. Properties need to pay attention to how this increased mobile usage affects the guest experience.
As part of that mobile focus, this year brought the launch of Compass by WorldVue, our latest addition to the WorldVue HUB. Compass provides a mobile-first way for guests to connect with entertainment options, use in-room IoT controls, explore their surroundings, receive messages, and gather information.
Mobile control reduces friction during onboarding and removes the learning curve associated with navigating in-room device menus. Guests already know how to navigate their phones; they don’t need instructions. It’s a handy and comfortable way to make their experience feel more like home.
What 2025 Teaches Owners for 2026
A few operational truths carried through:
- Guest connectivity is not just seasonal; it’s steady and high-volume.
- Casting and streaming require both bandwidth and smart infrastructure design, not just TV upgrades.
- Occupancy swings and event calendars now have direct bandwidth impact, not just staffing impact.
- Mobile-first use is growing steadily, and properties need to get ahead of guest demands for mobile options.
If you plan upgrades in 2026, prioritize:
- Refresh cycles for aging network hardware.
- Flexible bandwidth allocation that supports peak usage.
- Mobile-first room controls and entertainment options.
- Enterprise-grade Wi-Fi design that scales with devices, not rooms.
What’s Next: Platform Updates and 2026 Enhancements
As noted previously, we recently launched Atlas, a platform that enables properties to gain better insight into guests’ technology use to improve decision-making. In 2026, WorldVue will continue to roll out solutions and platform updates that support mobile-first entertainment, bandwidth elasticity, and integrated property network design.
We’ve also recently discussed additional updates that are coming in 2026 to improve the connected guest experience. These updates respond directly to what we saw in 2025: an engaged, device-led guest who expects options for entertainment and interactions supported by reliable performance.
Beyond 2025: Your Guests Aren’t Waiting
2025 confirmed what industry data hinted at: The connected guest is no longer emerging – they’re fully here. Every property technology decision in 2026, from network planning to content access, will benefit from assuming a streaming-first, mobile-led user that expects seamless experiences supported by reliable connectivity.
If you’re planning upgrades in 2026, start with the platforms that shape guest satisfaction the most: network reliability, content access, and mobile control. Reach out to WorldVue to align your property tech roadmap with your guests’ expectations. For properties outside the US, please contact our international team here.