CAPEX, OPEX, and Network as a Service (NaaS) for Hotels
Hotel technology decisions often start with a simple question: Should we buy it or pay for it as a service? For network infrastructure, that question has both financial and operational implications. A capital expenditure (CAPEX) model typically means the hotel purchases equipment upfront and takes responsibility for managing it. An operating expenditure (OPEX) model treats […]
Hotel TV & Entertainment: What Hoteliers Are Asking, Part 2
Hotel TV Technology, Programming, and Infrastructure In Part 1 of this series, we focused on the guest experience, from streaming apps and casting to channel lineups and personal devices. Those are the features hotel guests use every day. Behind the scenes, however, important technology decisions determine how well those features perform, how easily properties can […]
Hotel TV & Entertainment: What Hoteliers Are Asking, Part 1
Guest Entertainment and Hospitality TV Systems If you’re evaluating your property’s in-room entertainment system, you’ve probably discovered that the options have changed dramatically in recent years. Live TV is still an important amenity. However, today’s guests also expect streaming apps, casting, and seamless connectivity that feels as familiar as home. As technology has evolved, so […]
Modernizing Heritage Hotels for Today’s Connected Guest
Guests choose heritage hotels because they offer something unique. Historic architecture, original craftsmanship, and a strong sense of place create memorable experiences that modern buildings often cannot match. Those same characteristics can make technology upgrades far more challenging. Today’s travelers still expect fast, reliable Wi-Fi, seamless streaming, and modern in-room entertainment. In Hospitality Technology’s 2025 […]
Simplify Guest Device Connectivity and Reduce Friction
Today’s hotel guests expect their personal technology to work wherever they go, including when they travel. Guests are bringing more connected devices with them than ever before. These include smartphones, laptops, gaming consoles, streaming devices, and other personal technology. They expect the same seamless experience they have at home, but hotel environments can create unique […]
When Should Hotels Replace Wi-Fi Equipment?
A Guide to End of Life and End of Support Guests may never notice your hotel’s gateways or wireless access points, but they notice the experience those technologies create. They expect fast, reliable Wi-Fi from the moment they arrive. Like hot water and comfortable beds, reliable connectivity has become a basic expectation. When it works, […]
Why Your Hotel Phone System Matters More Than You Think
From guest requests and staff coordination to emergency communications and operational efficiency, today’s hotel phone systems do far more than connect calls. They’re a critical part of the connected hotel experience. It’s 10:30 p.m. A family settles into their room only to discover the air conditioning has stopped working. They pick up the room phone […]
Atlas: A New Operational Intelligence Layer for Hotel Technology Management
Technology has become one of the largest operational investments inside the hotel. Properties rely on connectivity infrastructure, guest room technology, entertainment platforms, security systems, communications tools, and operational software every day. These systems support guests, empower staff, and keep operations running smoothly. Yet many operators still struggle to answer seemingly simple questions: The challenge is […]
The Next Evolution of the Connected Hotel Experience
Hotels have spent years adding technology. The next challenge is making it work together. Today’s properties rely on a growing mix of guest room entertainment, connectivity, communications, security, and operational systems. Each solution serves a purpose. Together, they shape the guest experience. At the same time, guest expectations continue to rise. Travelers expect every digital […]
Managing Hotel Technology Requires Better Oversight
Modern hotels rely on more connected technology than ever before. Guest Wi-Fi, in-room entertainment, smart devices, digital signage, and operational systems now shape nearly every part of the guest experience. That growth has created new opportunities for hospitality teams. However, it has also created new operational challenges. Many hotel teams still manage technology across multiple […]