The Hidden Cost of Vendor Fragmentation in Hotels

Hotel Technology, Reconsidered: Part 3 of 4 A hotel may rely on dozens of technology solutions every day. Wi-Fi, in-room entertainment, telephony, security, employee safety, and other connected systems all serve different purposes. They may also come from different vendors. That can work well when each system operates independently. The challenge, however, comes when those […]

Before Renewing Your Hotel ESD Contract, Ask These Questions

If your hotel has an employee safety device (ESD) program, there is a good chance it has become part of the background. The devices are in place. Employees know how to use them. You have an established vendor relationship. The invoices keep coming. That can make renewal feel like a routine budget decision, but it […]

Why Reactive IT Costs Hotels More Than They Think

Hotel Technology, Reconsidered: Part 2 of 4 A technology problem rarely stays just a technology problem for long. When the hotel network goes down, guests cannot connect. Staff may lose access to critical systems. In-room entertainment can stop working. A technical issue can quickly become an operational disruption. That disruption has a cost. Part 1 […]

Hotel TV Systems: How to Plan an Upgrade from Screen Selection to Secure Casting

When a hotel TV project goes wrong, the screen or unit itself is often not the problem. A property may buy a modern hospitality TV and still end up with casting failures, mismatched set-top boxes, poor Wi-Fi coverage in certain rooms, or a confusing support process when something stops working. Troubleshooting can be very time-consuming […]

The Hidden Cost of Technology Rework in Hotels

Hotel Technology, Reconsidered: Part 1 of 4 The lowest technology bid can be tempting. It can also become one of the most expensive decisions a hotel makes. That does not mean the highest-priced solution is always the right choice. Rather, it means hotel technology decisions should account for more than the initial purchase price. A […]

Hotel changing ownership? Simplify the technology transition

When a hotel changes ownership or management, there is a lot to understand. The new team needs to learn the property, its operations, its financials, and its vendor relationships. They may also have new brand requirements to meet. Technology can add another layer of complexity. A hotel may have years of network, TV, entertainment, and […]

CAPEX, OPEX, and Network as a Service (NaaS) for Hotels

Hotel technology decisions often start with a simple question: Should we buy it or pay for it as a service? For network infrastructure, that question has both financial and operational implications. A capital expenditure (CAPEX) model typically means the hotel purchases equipment upfront and takes responsibility for managing it. An operating expenditure (OPEX) model treats […]

Hotel TV & Entertainment: What Hoteliers Are Asking, Part 2

Hotel TV Technology, Programming, and Infrastructure In Part 1 of this series, we focused on the guest experience, from streaming apps and casting to channel lineups and personal devices. Those are the features hotel guests use every day. Behind the scenes, however, important technology decisions determine how well those features perform, how easily properties can […]

Hotel TV & Entertainment: What Hoteliers Are Asking, Part 1

Guest Entertainment and Hospitality TV Systems If you’re evaluating your property’s in-room entertainment system, you’ve probably discovered that the options have changed dramatically in recent years. Live TV is still an important amenity. However, today’s guests also expect streaming apps, casting, and seamless connectivity that feels as familiar as home. As technology has evolved, so […]

Modernizing Heritage Hotels for Today’s Connected Guest

Guests choose heritage hotels because they offer something unique. Historic architecture, original craftsmanship, and a strong sense of place create memorable experiences that modern buildings often cannot match. Those same characteristics can make technology upgrades far more challenging. Today’s travelers still expect fast, reliable Wi-Fi, seamless streaming, and modern in-room entertainment. In Hospitality Technology’s 2025 […]