7 Ways Hotels Can Use Technology to Meet Diverse Guest Needs
In our blog posts and white papers, we often highlight the importance of the guest experience to a hotel’s bottom line. A hotel with a great guest experience will always be more successful than one that isn’t as responsive to guests. To provide the best experience possible, hotels must ensure that they are meeting guests’ […]
Making Hotels Greener with Sustainable Technology
In recent years, there has been increasing discussion of environmental impact in enterprise, and the hotel industry is no different. Sustainability, eco-friendliness, carbon neutrality, low-waste, “going green” – many brands, vendors, and industry groups are focusing on how hotels can be better for the environment. Becoming more sustainable isn’t a matter of checking boxes – […]
Network Assurance: Improving the Guest Network Experience with AI and Machine Learning
What is network assurance, and why is it important? In the simplest sense, network assurance means ensuring your network performs well and is reliable and secure. In practice, this involves monitoring and managing your network to deliver a consistently great user experience. Hotel guests have come to expect that they will have reliable high-speed Internet […]
2024 Technology Trends for Hospitality and Residential Properties – Part 2
In Part 1 of our series in December, we highlighted insights and advice from our leadership team on technology. Now, we’ll look at some data-based technology trends and recommendations for a better experience with WiFi and entertainment in 2024. The Data To gain insight into customer behavior, we looked at data from our customer portals […]
2024 Technology Trends for Hospitality and Residential Properties – Part 1
As we close out 2023, many property owners and managers are considering technology investments for 2024. But what are the key 2024 technology trends for hospitality and residential properties? What investments will be most beneficial to improve the guest/resident experience? And how will technology help to solve business challenges in the hospitality and residential markets? […]
What is BYOD, and how can hotels accommodate it?
For a hotel to be successful, it must provide a consistently great guest experience. That includes providing the amenities and options that guests prefer, including modern technology. One aspect of this that’s increasingly getting attention in hotel environments is BYOD. But what exactly is BYOD, and why do guests want it? Moreover, how can hotels […]
IHG Connect and IHG Studio: Improving Your Guest Experience
In the increasingly competitive hospitality industry, the guest experience is paramount: If your guests aren’t happy, they won’t return, and your reputation and performance will suffer. A superior guest experience will yield a competitive advantage that can help you gain loyal guests and increase revenue. Technology can play a pivotal role in enhancing your guest […]
WorldVue and ServiceNow: Transforming the Customer Experience
In hospitality and residential markets, properties must simplify management and reduce costs to remain competitive. However, to avoid losing revenue, these actions must not come at the expense of the customer experience. Providing a great experience is crucial to maintaining high ratings and customer loyalty, which significantly impact your bottom line. Of course, it’s always […]
Guest and Resident WiFi: Answers to Common Questions from Property Owners
Free WiFi has become a baseline expectation for hotels, multifamily communities, student housing, and senior living facilities. Nearly 100% of travelers now cite WiFi as a crucial offering for hotels. It’s also increasingly cited by residents as a must-have. But it’s not enough to offer free WiFi; it needs to meet or even exceed your […]
Are You Ready for 6 GHz WiFi?
WiFi Technology Is Changing – Meet 6 GHz WiFi Modern life is becoming increasingly reliant on secure, reliable, high-speed wireless connectivity, and WiFi solutions are evolving to keep up. In 2020, the FCC opened up some of the 6 GHz spectrum band for unlicensed use, intended primarily for WiFi, marking the most significant technology leap […]