The IPTV Upgrade: Why Hotels Need More than Just Cable
Hotel entertainment has entered a new era, and guests are leading the change. Today’s travelers expect in-room TVs to work like their devices at home, complete with streaming, casting, and interactive options. Legacy cable and satellite systems alone can’t always meet those expectations or the operational needs of modern hospitality. IPTV for hotels solves that […]
Hotel Innovation Insights Issue #10: The Universal Experience Economy
Issue #10 | Week of 10/27/2025 | The Universal Experience Economy: How Hospitality Principles Transform Every Industry From the Editor’s Desk “We run oil drilling operations, not hotels – but our worker retention problems sound exactly like your guest loyalty challenges.” This observation from an energy company COO in Houston led to one of the […]
Solutions for Best Western – Old Equipment and Wiring Mess Made for Unhappy Guests and Staff
The Best Western Swiss Clock Inn in Pecos, TX, in the heart of oil country, is a unique and charming property with many amenities. The property includes 105 guest rooms in 6 connected buildings, plus a restaurant and tavern, a courtyard, an outdoor BBQ/picnic area, an outdoor pool, and a fitness area. However, guests were […]
Hotel Guest Wi-Fi in the Middle East: What Guests Expect and How to Deliver
Across the Middle East, hotel guests expect to stay connected as easily as they do at home. The region hosts a mix of business and leisure travellers, including a fast-growing segment of bleisure guests who expect to work and relax effortlessly while staying at a hotel. In this context, connectivity is no longer an add-on […]
Solutions for Best Western – Greater Guest Satisfaction and Less Staff Intervention
The SureStay Plus by Best Western in Covington, LA, is a 72-room hotel located about ½ hour north of New Orleans. In addition to its guest rooms, the hotel maintains space for breakfast, meetings, and banquets, as well as a pool and fitness center. The hotel serves business travelers such as contract workers and salespeople, […]
How Hotel Technology Solves Mexico’s Biggest Resort Challenges
Mexico’s resort market is experiencing unprecedented growth. The hospitality industry in Mexico is projected to reach USD 31.78 billion by 2023, with a CAGR of 5.57%. Destinations like Cancun-Riviera Maya, Los Cabos, and Puerto Vallarta-Riviera Nayarit are seeing strong occupancy rates and average daily rate increases, with luxury brands continuing to invest heavily in new […]
Why Your Hotel’s Success Depends on the Cables You Can’t See
Your guests judge your hotel within minutes of arrival. They expect lightning-fast WiFi, seamless entertainment systems, and flawless connectivity throughout their stay. But behind every five-star digital experience lies something most hoteliers never think about: the cables hidden in your walls. In this white paper, we discuss structured cabling, which takes a standardized approach to […]
What Hotels Need to Know About Guest-Facing Hotel Technology in Oceania
Travellers across Oceania have come to expect more from their hotel stays – including greater personalisation, convenience, and the ability to control more of their experience. From smart rooms and a variety of entertainment options to safety measures and the connectivity to support all these technologies, guests now expect the same tech-driven convenience they enjoy […]
Cómo la tecnología hotelera en el Caribe y Latinoamérica está transformando la experiencia del huésped
La tecnología hotelera en el Caribe y Latinoamérica (CALA) avanza aceleradamente, impulsada por el cambio en las expectativas de los huéspedes y la creciente importancia de las soluciones digitales. Esta región continúa consolidándose como uno de los destinos favoritos para los viajeros, donde el turismo representa un motor económico clave para las economías locales. Sin […]
How Hotel Technology in the Caribbean and Latin America Is Shaping the Guest Experience
Hotel technology in the Caribbean and Latin America (CALA) is rapidly evolving as guest expectations shift and digital solutions become essential. The region remains a top destination for travelers, and tourism contributes significantly to the economies of countries in CALA. However, guests now expect more personalized and tech-enabled experiences. For hoteliers in CALA, investing in […]