The Rise of Connected Personalisation: How Hotels in EMEA Are Redefining the Guest Experience
Across Europe, the Middle East, and Asia, regions known for their diverse travel profiles and high service expectations, hotels are rapidly transforming the guest journey through a blend of personalised service and intelligent technology. What once revolved around room quality and staff attentiveness has expanded into a digitally supported, highly connected experience where preferences, cultural […]
Managed Network Services vs DIY IT: Hidden Costs for Hotels
Many hoteliers take a practical, short-term view of technology investment. A guest Wi-Fi network may appear simple to deploy. Thus, buying off-the-shelf routers and managing them internally can feel like the fastest and least expensive option. Compared to working with a managed service provider (MSP), DIY IT may seem easier to control and more flexible. […]
Property Tech Rewind: How Guests Streamed, Connected, and Engaged with WorldVue in 2025
In 2025, connectivity continued to shift from an amenity to a core aspect of infrastructure. Guests no longer merely hoped their networks and entertainment tools would work; they assumed they would. Guests’ reported expectations now mirror this shift, with greater demand for guest-focused technologies that depend on connectivity. For example, a recent report from J.D. […]
Wi-Fi Brand Compliance Meets Luxury Confidence at the Kimpton Hotel Monaco Philadelphia
Nestled in Philadelphia’s historic Old City, the Kimpton Hotel Monaco Philadelphia combines playful sophistication with four-star luxury. With views of Independence Hall and a rooftop bar that draws guests and locals alike, the hotel caters to a broad mix of travelers, from business professionals to wedding parties to adventurous tourists exploring the city’s deep-rooted history. […]
The IPTV Upgrade: Why Hotels Need More than Just Cable
Hotel guests expect more from their in-room TVs than a traditional channel lineup. They want to stream their favorite content, cast from personal devices, access on-demand entertainment, and interact with hotel services. For hoteliers, meeting those expectations requires more than adding new features to a legacy TV system. IPTV for hotels creates a flexible, connected […]
Hotel Innovation Insights Issue #10: The Universal Experience Economy
How Hospitality Principles Transform Every Industry Download this edition of Hotel Innovation Insights to discover: Download your copy today and discover how lessons from hospitality can help create better experiences wherever people connect, work, and engage.
Solutions for Best Western – Old Equipment and Wiring Mess Made for Unhappy Guests and Staff
The Best Western Swiss Clock Inn in Pecos, TX, in the heart of oil country, is a unique and charming property with many amenities. The property includes 105 guest rooms in 6 connected buildings, plus a restaurant and tavern, a courtyard, an outdoor BBQ/picnic area, an outdoor pool, and a fitness area. However, guests were […]
Hotel Guest Wi-Fi in the Middle East: What Guests Expect and How to Deliver
Reliable Wi-Fi has become a baseline expectation for hotel guests across the Middle East. Guests connect multiple devices, stream entertainment, join video calls, work remotely, and use digital hotel services throughout their stays. For hotels, that means basic internet access is no longer enough. Networks must deliver the speed, capacity, coverage, and reliability that today’s […]
Solutions for Best Western – Greater Guest Satisfaction and Less Staff Intervention
The SureStay Plus by Best Western in Covington, LA, is a 72-room hotel located about ½ hour north of New Orleans. In addition to its guest rooms, the hotel maintains space for breakfast, meetings, and banquets, as well as a pool and fitness center. The hotel serves business travelers such as contract workers and salespeople, […]
How Hotel Technology Solves Mexico’s Biggest Resort Challenges
Mexico’s resort market is experiencing unprecedented growth. The hospitality industry in Mexico is projected to reach USD 31.78 billion by 2023, with a CAGR of 5.57%. Destinations like Cancun-Riviera Maya, Los Cabos, and Puerto Vallarta-Riviera Nayarit are seeing strong occupancy rates and average daily rate increases, with luxury brands continuing to invest heavily in new […]