Day: April 2, 2026

ISSUE #16  |  APRIL 2026 The Human Side of AI: Bringing Your Team and Guests Along for the Journey   Technology without culture is just expensive hardware. This issue: the change management, communication, and leadership disciplines that determine whether AI fulfills its promise — or falls flat. From the Editor’s Desk Last month’s issue explored how AI is transforming what hotels can do for guests, the prediction engines, the personalization platforms, the ambient intelligence that